Friday, November 02, 2007

Your Call Has Progressed in the Queue

Hannah King, 51, of Milford Haven, Wales, had a problem with her new telephone installation, so she called British Telecom to complain.

After waiting on hold for 8 hours she gave up and tried again the next day. She waited on hold for another 8 hours, and then 4 more hours the next day -- but still didn't get to the top of the queue.

"I was so frustrated and angry I broke down in tears," King said. "The problem is that if something goes wrong you have no other point of contact."

A spokeswoman said "BT would like to apologize for the length of time this customer was left on the phone." (London Times) ...And they'll happily deliver that apology the next time she calls.

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