Hello and thank you for contacting eBay Live Help, my name is Sacha.
May I have your eBay User ID and first name please?
How can I help you?
Sacha I am having problems logging in. The staff member who used to operate this for us has moved on [about 3 years ago!] and after a change of computer we have been unable to ;ocate the password
Oh, I'm sorry to hear about that. However, I'd be glad to assist you here.
Just to confirm, you tried the "Forgot Your Password" link from our sign in page, but it didn't work for you?
When trying to reset the password, you [eBay] send the details to email@example.com BUT that email address is inactive... how can we resolve this??
Ah, I see! In order to help you, I need to verify your information. Could you please provide me with your complete name, address, and telephone number? (Note that eBay would never ask you for sensitive information like passwords and social security numbers)
In simple terms we need the password to be sent to my new address
My name is
the person who was operating the ebay account was Jxxxxxxxxx xxxxxxxxx
the phone number on file was 08 9xxxxxxxxxxxxx
the original address was 47 W m Street E the current address is 19/200 W th 6000
Thank you for the additional information.
new phone during business hours is 08 9221 0300 and my mobile is 0429 823 325
However, the account is not registered under Jemma Turell.
In order for you to regain the access on this account, it will be best for you to write an email at firstname.lastname@example.org and request the account to be access by you.
it is her email address as I have been talking with eBay on Thursday
Maverick Partnership is my company
I have written to that address, got there answer this evening and they say "log in and change the email address" well obviously I cant do that because that is the problem
If you give me the initials of the owner I can confirm full name
we had 16 staff!!
It could be
We have those name on file.
However, your account has been suspended, too.
Your required payment amount: AU $35.24
becuase of too many log in attempts??
It has been suspended for non-payment.
becuase the email account is wrong!!!!!!!!!!!!!!!!!! I can give you a paypal to fix it now??
so please how do we fix this ??
You will need to write back to email@example.com and let them know that you are suspended for non-payment.
Then, they will be able to provide you the correct steps to pay.
Once, you have paid the account will be automatically reinstated.
but I need to be able to log in???? and they took 36 hours to respond
I understand that you would like immediate assistance with your concern, however as we have advised you, we do not have the necessary tools or access to help you here in Live Chat. We encourage you to use the email option that we have provided you for the fastest assistance.
I need to change the contact address [email] or I will be no better off than I am now... isn't there a phone option?? to take 36 hours to respond isn't an acceptable level of service - as it is now it is 11.35 pm here in Perth
Do you have a surpervisor who has more "power" to assist??
I'm sorry but there is no phone number you can contact as of this moment.
My supervisor is not yet available, you can contact us again after 6 hours if you may wish to be assist by my supervisor.
Is that okay with you?
No, it is NOT okay. I thought that ebay was a 7 day 24 hour a day company responsive to clients needs?? It doesn't seem that way to me after try since Thursday 10am to resolve this problem....
I have been trying for nearly 72 hours to fix this...
We are here 24/7 to assist you over the chat. However, there are concern that needs to be fix by using the email option.
but they do not respond...
Please send at least one follow up email.
this is the item number
Subject: RE:GS=C11008 The problem you're having with registration isn't
listed [#AU ?00 ] (KMM7046598I15977L0KM)
and the answer was totally irrelevant to my questions....
surely you have someone who can assist me to at least progress to having the contact email address changed so they respond to me and not some DEAD email address
It's a problem with your registration. Since, you have no access on the email address we have on file and you are not even the account owner registered on the account.
In addition, the account has been suspended for non-payment.
So, the best thing you can do is appeal the account to be reinstated and request the steps on how you can pay without having any access.
I am the legal owner of the business Maverick Partnership.. I can answer the security questions because it is my business but the password was changed
The password is never changed since September 2005.
It will be best for you to try using the Forgot Password link again.
Or, try paying using the password you know. I'll give you the steps now.
Sacha I intend to post this message on the Internet to show just how "unhelpful" ebay is to someone trying to reinstate their account, pay outstanding fees, and change the email address... in an age of companies being responsive obviously ebay haven't got the message
You are not reading me... I do not know the password - it should have been 2301mans but that doesn't work
We account change the email address on file or send you a temporary password if your account is suspended.
You will need to write into our web form to request an access to it.
Again I have done that and the answer ignores my questions...
You OWN paypal and I can give you those details to pay now
We cannot pay on your behalf.
I have written back to the email help....
They took 36 hours to respond first time... how long this time??
Obviously you have no authority to help so why would you be on the "Live Help?"
It will be 2-72 hours depending on email volume.
That's a very good question!
Some issues are only addressed through Chat at this time. For example:
Known Good issues
Complex Image Services issues
Complex listing tools questions.
I have copied the full text of this Live Chat and will post to my blog waynemansfield.blogspot.com and keeping trying to get a sensible answer somewhere in your system
Not a problem. You can also take note of Information on Session Number: 2331560 as our chat reference.
Before I let you go, is there anything else I can assist you with?