Sunday, December 27, 2009
Just in case I'm gone tomorrow
Saturday, December 26, 2009
Bullet-Proof Your Business
Great read for everyone in business.
Andrew Griffiths has been through tough times and survived them. In Bullet-proof Your Business Now he tells you how he survived the hard times by adopting some fundamental philosophies that changed his life and the way he runs his businesses. The advice offered in this book is simple and real, and is in the form of over 40 easy-to-follow and easy-to-implement tips for the business owner.
Great quotes from the book:
Friday, December 25, 2009
To get you thinking at Christmas...
Sunday, December 20, 2009
Business Tip: Focus on Ideal Customers
Focus on Ideal Customer
Decide to only work with profitable customers. Identify customers who are happy with what you offer and refer you. Profile them in detail; what’s important to them, what are their 7 biggest frustrations? Outline in what ways your company gives them what’s important and eases their frustrations.
Now go get more customers just like that.
Source: Ivana Taylor
‘But it’s just like any other pencil I’ve ever seen!’
Saturday, December 19, 2009
Dont Miss Your Microsoft, Apple, Facebook and Google Moment
I send you this to tell you that you have the same opportunity with YourNight. Now, this may or may not be for you, but i ask you to please take a look.
YourNight is a new Social site that combines facebook, twitter, youtube, myspace, Linked-in and more...all on one page! No pop-ups or redirects...literally all on one page!
YourNight is Free to Join!! You can also Upgrade to become a Gold member for only $10/mo & Earn $2.00/mo Residual from all your direct invites. You will also Earn residual from indirect invites 7-levels Deep.
Take a look with an open mind. Invite Your friends before they Invite you.
Take Action today! Don't overlook this chance to be a part of something huge. I joined as a Gold Member and was literally making money the few days once I shared it with my network. Will you be my friend and enjoy this exciting new social networking experience?
Professional Network Marketing Entrepreneur
"Mentor To Winners"
Shoot For The Moon
Thought For Today by Bob Burg
When you shoot for the moon, you have a great vision that can inspire you to action. Make today and every day, the day that you give each moment your best effort. Shoot for the moon and I will see you among the stars.
Question: Are you aiming for your dreams or just what you think you can get? Do you let your fear of not succeeding keeping you from truly giving your best to your business?
Quote: "Shoot for the moon. Even if you miss you will land among the stars" - Les Brown
"You may be disappointed if you fail, but you are doomed if you don't try." - Beverly Sills
“The positive thinker sees the invisible, feels the intangible, and achieves the impossible.” - author unknown
Thursday, December 17, 2009
Thought For Today: Never Give Up!
Courage is the power to feel the fear but do it anyway. It comes from the recognition that you're bigger than your problems and that taking action is the cure for fear.
Question: What fears are holding you back? What simple steps can you take to face the fear and do it anyway?
Quote: "Never, Never, Never Give Up." - Winston Churchill
"Each time we face our fear, we gain strength, courage, and confidence in the doing." - Author Unknown
"Courage is resistance to fear, mastery of fear - not absence of fear" - Mark Twain
"Courage is going from failure to failure without losing enthusiasm." - Winston Churchill
Thought For Today: Good or Bad - The choice is yours!
Question: Do you believe that being positive and being negative are choices that we make about how we will react to life? If so, what choices have you made and what is the result of those choices?
Quote: "The difference between can and cannot are only three letters. Three letters that determine your life's direction." - Remez Sasson
"Positive thinking evokes more energy, more initiative and more happiness." - Remez Sasson
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” - Winston Churchill
Monday, December 07, 2009
The Time to ACT is NOW
Set up a discipline when the emotions are high and the idea is strong, clear, and powerful. If somebody talks about good health and you’re motivated by it, you need to get a book on nutrition. Get the book before the idea passes, before the emotion gets cold. Begin the process. Fall on the floor and do some push-ups.
You’ve got to take action; otherwise the wisdom is wasted. The emotion soon passes unless you apply it to a disciplined activity. Discipline enables you to capture the emotion and the wisdom and translate them into action. The key is to increase your motivation by quickly setting up the disciplines. By doing so, you’ve started a whole new life process.
All you have to do is act now!
Start with the smallest discipline that corresponds to your own philosophy. Make the commitment: “I will discipline myself to achieve my goals so that in the years ahead I can celebrate my successes.”
Sunday, November 22, 2009
The Two Wolves In Us All
One evening an old Cherokee told his grandson about a battle that goes on inside people. He said, "My son, the battle is between two wolves inside us all.
"One is Evil - It is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.
"The other is Good - It is joy, peace, love, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, compassion and faith."
The grandson thought about it for a minute and then asked his grandfather:
"Which wolf wins?"
Wednesday, November 18, 2009
Does This Sound Like You?
I used to spend what seemed like forever
dreaming of what I thought would be huge
I’d spend all day practicing my script for
recruiting leads and get excited about the
huge team I’d one day have.
I’d plan how I was going to make it happen,
put my plan to action, and nothing happened.
More money spent, no more money made, people
telling me to get a real job and quit
bothering them, and no one joined my
I went to a place of complete self doubt. I
couldn’t see the good things. I could only
hear the negative things in my mind.
“This didn’t work.”
“It’s my fault”
“I’m so stupid”
“Nothing I try ever works”
“Why’s it so easy for them, but not for me?”
“Why can’t I make it work?”
“They’re right, I’m a complete failure.”
I couldn’t see the way out. I was completely
overwhelmed with how bad I was, and how much
worse my situation was going to get.
It felt like everything in my life was heavy.
I didn’t have any energy.
I’d think about new things to do, but when it
came time to do them I couldn’t get myself to
move forward because all I could think about
was how bad I was and how whatever I tried
would never work.
I don’t know if this has happened to you, but
for me it was a place of complete despair and
I was blocking any and all success in my life
with my negative thoughts.
Eventually, I stopped practicing my script, I
stopped calling the leads I was paying for,
and I lost all hope. I stopped doing
everything and I couldn’t see a way out.
I did make it out alive, but it wasn’t until
I stopped. I got all the negative influence
out of my life (including my father), and
regained my hope a little bit at a time.
The same thing is possible for you if you’ve
been where I’ve been or if you feel like
you’re on the path to where I was.
The deeper the despair the greater the
success, so no matter how bad you think
things are or could get, understand that
there is an equally high level ready and
waiting for you.
And it’s more about what you think, then
the reality of what’s going on around you.
Sunday, November 08, 2009
I'm a PANDA
He eats the sandwich, pulls out a gun, and shoots the waiter dead.
As the panda stands up to go, the manager shouts, "Hey! Where are you going? You just shot my waiter, and you didn't even pay for your sandwich!"
"Hey, man, I'm a PANDA!" the panda shouts back.
"Look it up!"The manager opens his dictionary and reads: "Panda: a tree-dwelling mammal of Asian origin, characterized by distinct black and white coloring. Eats shoots and leaves."
Saturday, November 07, 2009
Zig Ziglar 83 Today
Friday, November 06, 2009
Crema Cafe Update How NOT to Handle a Customer Complaint
You might remember that on October 23rd 2009 we visited our Creama Cafe in West Perth which had been a favourite Friday lunch haunt until a less than impressive visit that day.
Today I received a call from Chad Zani who is the Bartercard Perth North owner.
The call started off with a request for a newsletter to be sent to him... and as we do many I asked him which one. After some "ducking and diving" [apologisies for the pun - it wasn't intentional], he informed me he was following up on a complaint from another Bartercard member who wasn't happy with something in a newsletter I had written.
With a little bit of deduction on my part I realised he was talking about our review of Crema Cafe who are also a Bartercard member.
There are two issues here:
1. as I didn't pay cash, I give up the right to complain?? Or would they suggest they were serving substandard fair to customers of Bartercard??
2. I am to be punished anyway they can find because I had the audacity to tell a few friends about a less than pleasant Friday lunch experience.
My take on "complaining customers" is that they want to do business with you again, but were disappointed with the experience this time. Obviously the team at Crema Cafe see complaining customers as the enemy...
Side note: How many people see what I write?? My network across Twitter, Facebook, LinkedIn and Youtube reaches, according to those who know, 25 million people. Obviously a few noticed the previous post on my Confessions of a Boy from Margaret River website]
Side note 2: I let Chad Zani know that I am a passionate supporter of Bartercard, having been a member of nearly 15 years, and the next time he rang me about a complaint from a fellow member, he should pay me the respect of being a member in good standing and not use "subterfuge' to find out what was the background of a complaint. Hopefully he got the message too that by paying with Bartercard I don't give up the right to get a decent meal.
Saturday, October 24, 2009
Staff or Customers - Who is Important??
Matt asked for his duck salad without the "yoghurt & honey dressing", Tahya was happy with the menu selection and I asked for my squid to come without the "garlic aioli".
We grab a Crema Plate as starters and enjoyed the "buzz" of West Perth.
Between ordering and service we witnessed the waiter drop a wine glass that shattered across the floor in the reception space... and customers were guided to tables whilst someone worked out who's job it was to sweep up the glass... but never mind, people could be careful and not "cut their feet?"
Service was quick and friendly and the mains arrived... however, Matt counted just 4 pieces of duck and lots of salad... and Tahya wasn't making too much progress on the fish and chips as they were VERY OILY and overcooked. My meal was OK and the garlic aioli was replaced with tomato sauce which actually added to the squid dish.
When the obligatory question was asked by our server... "How was everything??" I answered... "you know we come regularly and never complain... but we have a few comments about the meal today."
So Matthew said he believed there wasn't much duck in the "duck"salad, and I prompted Tahya to explain why she hadn't eaten more than 3 mouthfuls of her Fish and Chips...
Our server listened intently and took the meal plates away and discussed them with the proprietor and the chef.
She returned and this is what transpired:
"The chef says that the duck salad would have been more substantial with the "yoghurt and honey dressing" but we will take the charge off your bill." She looked at Tahya who is just 17 and in her first job out of school and said: "The chef looked at your fish and it is OK"
Now, my take on that is... duck salad doesn't need much duck just lots of yoghurt... and someone just 17 has no idea what fish and chips should taste like... apart from the fact Tahya had enjoyed her fish and chips at Crema on the previous 4 visits and had described her meal on those occasions as AWESOME...
Well I settled the bill and said to Lena who IS THE OWNER OF CREMA, "maybe you should review how a genuine complaint from a regular customer is handled as I thought that our concerns were dismissed without any acknowledgement that maybe we had a valid point to make."
Her reply was extraordinary... "I believe the duck salad would have been more substantial with the Yogurt dressing and I checked the fish with the chef and I agree with him it was OK. After all, I have to support my staff..."
My leaving leaving comment was; "Lena, I think you have your priorities wrong... without returning customers you can support your staff as much as you like but you will have nobody to server... you have dismissed the concerns of two of your regular clients as unimportant.."
And I guess Crema Cafe will not be on our lists of regular lunch venues for a while into the future...
Tuesday, October 20, 2009
Isn't this cool girls
Monday, October 19, 2009
Sunday, October 18, 2009
Stupid Stupid Stupd me not eBay
eBay will ONLY send stuff to old email address [duh!] but now says $35 is owing and we must pay to re-instate account...
> You may be asked to sign in.
They OWN PayPal for Heavens SAKE!! [post 999 wow hoo!]
> Hello Wayne,
> Thank you for writing back about this issue.
> We apologize for the delay in responding to your inquiry. We are
> currently experiencing a very high volume of emails but we want to
> respond to your inquiry in a timely manner.
> Meanwhile let me further explained about the status of the
> "MaverickPartnership" account.
> As I have made further investigation, it appears that it has been
> suspended for non-payment. You will need to pay the full amount due to
> regain access to your account.
> The total amount due is $35.24.
> While you are suspended you will not be able to access My eBay or change
> any details.
> Meanwhile, to avoid going through collections efforts and to remove the
> suspension, we recommend you pay your due balance by Cheque or Money
> Order since you can't sign- in to your account.
> To do so:
> Click o Site map; Make a payment to your account, mail in payment, then
> copy + paste the information. All you needs to do is to print, and
> attach it to your cheque or money order.
> eBay's postal address for cheques or money orders is:
> eBay International AG
> GPO BOX 5257
> Sydney NSW 2001
> To print a coupon to send with your payment, follow these steps:
> 1. Go to:
> You may be asked to sign in.
> 2. Click on 'Mail in a cheque or money order' and print the payment
> eBay does not accept cash.
> To learn more about eBay seller fees, go to:
> Finally, you may opt to create another account as well if you want to
> use the eBay site but with a different email address and user ID.
> Wayne, I appreciate your patience and understanding in this matter.
> Sandra N.
> eBay Customer Support Team
> Buyer protection on eBay.com.au has improved! PayPal Buyer Protection
> will now cover eligible items for AU$20,000. Conditions apply.*
A kid called up his mom from his college and asked her for some money.
Mom said, "Sure, sweetie. I'll send you some money. You also left your calculus book here when you visited two weeks ago. Do you want me to send that up too?"
"Uh, oh yeah, OK," responded the kid.
So Mom wrapped the book along with the checks up in a package, kissed Dad goodbye, and went to the post office to mail the money and the book.
When she got back, Dad asked, "Well, how much did you give the boy this time?
Mom said, "Oh, I wrote two checks -- one for $20, and the other for $1,000."
"That's $1020!!!" yelled Dad. "Are you crazy???"
"Don't worry, hon," Mom said, as she kissed Dad on the top of his bald head. "I taped the $20 check to the cover of his book, but I put the $1,000 one somewhere between the pages in Chapter 19!"
Saturday, October 17, 2009
Zen and The Umbrella
As tradition dictates, upon entering his Zen master’s house, the disciple left his shoes and umbrella outside.
“I saw through the window that you were arriving,” said the master. “Did you leave your shoes to the right or the left of the umbrella?”
“I haven’t the least idea. But what does that matter? I was thinking of the secret of Zen!”
“If you don’t pay attention in life, you will never learn anything. Communicate with life, pay each moment the attention it deserves – that is the only secret of Zen.”
Friday, October 16, 2009
eBay at it's MOST unhelpful best!
May I have your eBay User ID and first name please?
the person who was operating the ebay account was Jxxxxxxxxx xxxxxxxxx
the phone number on file was 08 9xxxxxxxxxxxxx
Maverick Partnership is my company
we had 16 staff!!
It could be
Subject: RE:GS=C11008 The problem you're having with registration isn't
listed [#AU ?00 ] (KMM7046598I15977L0KM)
Known Good issues
Complex Image Services issues
Complex listing tools questions.