Tuesday, November 05, 2019

Banks just don't get it!

All banks are B...

I am sure you have all experienced this: Ringback tomorrow and we can help you!

On November 1st, my trusty credit card stopped working due to the card only being good until the end of October. I have been reminded countless times to update it but my coffee app from M's just stopped working... and wanted me to fix... and promptly charge me at least 7 times but kept saying it hadn't processed the sale, therefore, no Coffee!

The ladies at Maccas Morley said "we will give you a free coffee but we can't fix the charges... your bank can."

I rang the bank at 6.30 WST which is 9.30 ASST Sydney and got the usual message "As you have called outside our normal times we can't help" Not to be deflected, I turned my card over and rang the overseas number and sure enough the phone was answered - strange that... better service for overseas than Australia! Ah well, you get used to that in Perth.

After explaining the situation and the bank seeing 7 charges in 3 minutes so obviously a problem I was told if we try and fix it will take up to 8 weeks or you could talk to M's [who you will recall sent me to the bank] So, I asked could they please start the process and then the machine said "No you can't" and I was told "Ringback tomorrow and we can." Not to be deterred, I asked for a Supervisor who gave me the same script.... "If I could I would help but ring back tomorrow and I will start the 8-week process...

"Can you send me an email outlining all this?" I asked! "No" he said "We can't send emails in case it is fraud but if you RING BACK TOMORROW I can help but not today."

So off to the official place to complain [AFCA] "110% your right to go to the ombudsman" my unhelpful W Supervisor said... and I did that but they give the bank 80 days [ more than the 8 weeks to bank said it would take to a fix] to respond!

I will start a campaign today to have a $10,000 fee/penalty that makes banks actually care about their customers rather than just tell them to "Get nicked"


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