Monday, February 20, 2012

5 Blunders Copywriters Make...

Clayton Makepeace

Five Blunders Copywriters Make When Using Fear in Sales Copy by Clayton Makepeace

1. Attempting to give prospects a fear they don’t already have: The last thing your prospects need at the end of an emotionally exhausting day is to pick up a magazine, open a direct mail package or land on a Web page in which you introduce them to a new problem or a new fear.

Regaling them with a new problem or a new situation they should fear is a sure way to get your sales message ignored – or worse; leave prospects vowing to never read anything else you ever send them again.

Moral: If you’re going to invoke fear in your sales copy, make sure it’s a fear that’s already waking your prospects at 2:30 AM in a cold sweat.

2. Playing on prospects’ fears of distant events: We all know that retirement is heading for us like a runaway freight train – but very few of us get serious about saving for retirement until it’s too late.

We all know that smoking can kill us – someday in the distant future – and yet millions of us still smoke.

And of course, we all know that Double Whoppers and Double Quarter-Pounders with Cheese will eventually clog our arteries and doom us to a heart attack or stroke – and yet McDonalds and Burger King sell billions of dollars worth of this toxic (but mouth-watering) food every year.

So why doesn’t the fear of a poverty-stricken retirement or lung cancer or a heart attack or stroke motivate us to change our behavior?

Simple: The pleasure we get from spending our money … or chowing down on a thick, greasy burger … or savoring an after-dinner smoke … is immediate. The price we pay won’t be exacted for years or even decades.

Put simply the distance of the negative event in time neutralizes its power to change our behavior.

Physical distance is also a factor when considering fear as a motivator in sales copy. Last week, when I was talking with Joe Sugarman about ads he wrote for his Midex burglar alarm system, I asked him why he began his copy reminding prospects of rising crime statistics and the likelihood that they would become victims of crime.

Joe’s answer was spot-on: “They know all that,” Joe said. “But it’s not until their next-neighbor has an intruder in his house that the fear becomes strong enough to move them to action. And when that happens, if I’ve done my job well, they’ll remember my ads and buy a burglar alarm from me.”

In other words, someone near you was a victim of a violent crime in his or her home yesterday. If it was your next-door neighbor, you’re many times more likely to be buy a burglar alarm today than if the victim was a mile or ten miles away.

Moral: If you’re going to use fear in your copy, make sure it’s an imminent fear. Something that is likely to happen in the very near future – or better yet, at virtually any moment.

3. Using fear that paralyzes: Right now, the investing world is a very interesting place. The value of the U.S. dollar has been cratering – and foreign currencies have been soaring in value – for 5 ½ long years.

The U.S. housing bust and mortgage meltdown have virtually paralyzed the credit markets. Corporations and consumers alike are finding it much more difficult to get loans and even credit cards.

If this situation is allowed to continue, this holiday season will be one of the most disappointing on record. Manufacturers and retailers are going to lose their shirts. Their stock is going to plunge. Heck: The entire U.S. stock market could crash and the U.S. economy could easily slip into a prolonged recession.

And so the Fed is cranking up the printing presses – unleashing a tidal wave of unbacked, phoney-baloney dollars worldwide. And since each new dollar the Fed creates devalues every other dollar in circulation, it’s a good bet that the profits investors have seen in other currencies so far are about to pale compared to what’s going to happen in the months ahead.

But even though the U.S. stock market reminds me of a balloon in a roomful of razorblades, I’m deliberately avoiding sales arguments that could freeze my prospects like so many deer in the headlights of an oncoming tractor-trailer.

Because, although I want my prospect concerned that his money is losing his value … and although I definitely want him to want the huge profits being earned in the foreign currency markets … I do not want him frozen into inaction by the fear that the entire U.S. economy could come unglued at virtually any moment.

Moral: Using a fear that paralyzes prospects won’t do you any good and it sure won’t help your prospects.

4. Invoking a fear that isn’t actionable: If you’re looking for something to be afraid of these days, you sure don’t have to look very far!

Cable TV is replete with programs telling us how the world could end at virtually any moment.

Either global warming is going to melt the ice caps, flood our coastal cities, create worldwide famine by altering the weather and give us all a nasty sunburn …

… Or a mega-earthquake in Yellowstone or a giant comet or meteor is going to plunge us into a new ice age.

Last night, I saw a show that basically said “Don’t worry – it’ll probably all end on December 1, 2012, anyway.” That’s when the Earth and the sun will align with the giant black hole at the center of the galaxy – and according to The Discovery Channel, this alignment could cause the Earth to suddenly shift on its axis, snuffing us all out.

So does any of this make you feel like buying anything?

Well, if you’re selling a spaceship and a map to the nearest inhabitable planet – and if you’ll let me pay you over 30 years or so – maybe. Otherwise, invoking my fear won’t do you one bit of good.

Moral: Pushing your prospects’ panic buttons is pointless unless you can show how your product eliminates the cause of his fear. Quickly. Cheaply. Permanently.

5. Emphasizing fear over the solution: The other day, I critiqued a fear-based first draft by a top-notch writer. As expected, the sales copy sang and soared. It was attention-getting, lively and absolutely convinced me that the caca is about to hit the air conditioner.

But it didn’t make me want to buy the product.

See, the promotion is about politics – how the bozos and bozettes in office are going to royally screw us all – and how to survive and thrive, the prospect needs the advice a particular guru is offering them.

But the writer is so passionate about this particular subject, the copy focused almost entirely on the fear our prospects should be feeling as they watch politicians preen, spin and lie their keesters off on the six-o’clock news.

While each threat to our prospect’s wealth, health and liberty was presented in exquisite detail over many pages of inspired, impassioned prose, the many ways in which our client’s product neutralizes those threats were presented quickly and without passion.

Moral: It’s not, ultimately about fear. It’s about the solution to that fear – the benefits – that you’re offering.

A little fear goes a long way. It’s a powerful attention-getter. Used correctly, it can add dimension to your product’s benefits and motivate prospects to order now.

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