Monday, November 15, 2010

Telstra Sensitivity - Those Manila Monkeys [!]

Wayne, your number 08 9221 0300 is saying "this number is disconnected!"

So started my week... and after 89 minutes 23 secs I was back on air for that number which was "temporally disconnected for the amount of $700" which was an over charge from when we cancelled 3 lines etc which we not needed after vacating the city office - the original request was August... not bad.

Summary of my 89 minutes 23 secs call - 7 people who all asked me for my date of birth - maybe people do relays on the phone to Telstra because how can we possibly waste so much time talking to them?? - but my breath was taken away today when my transferred call was answered "Martin in Melbourne"...

I explained to "Martin in Melbourne" my problem and he said "does your account start with 221" which it didn't, so glory be, I had once once again been transferred to the wrong place...

However this is what "Martin in Melbourne" said that made my blood boil!!

"Those Manila monkeys do that all the time..."

Somehow I think Telstra has some cultural issues in the way staff relate with other Telstra staff.
I am the first to admit I hate dealing with their Manila call centre because the ladies there can't understand my 4th generation Aussie accent, I can't understand there pseudo American ones, and the line quality, using VoIP, is usually terrible.

However, where does anyone deserve to be referred to as 'those Manila monkeys'??

I think you would agree with me... there is NO PLACE in Australia for such demeaning racist comments. So, apart from letting you know here, I will go through the system of the complaints page on the Telstra website to record my disgust at those terms being used by "Martin in Melbourne."

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